Darius points to his phone screen perplexed, wondering where all his pictures of jewelry went. He had hundreds of them. Now they were all gone.
We spoke with Darius in his small apartment in Fort Lauderdale, Florida. Due to health ailments, he was retired and mostly housebound. He used Facebook to find friends and post pictures of jewelry he sold to make money while he was ill. He thought his Facebook had been hacked, he told us, because he couldn’t find the pictures he’d posted of his jewelry over the last few years.
We helped him navigate to the right part of his profile. As he scrolled, several jewelry pictures slid onto his phone screen.
He couldn’t believe what he was seeing, as he excitedly scrolled through the photos. He sat back in his chair and smiled, realizing they were all still there.
All of Darius’ pictures were, in fact, still there — but they were located many clicks into his profile under the light-gray button “Uploads.” To Darius, who struggled to master the digital interface of Facebook, they’d been gone.
While he had some idea that these pictures were located on his Profile, he apparently didn’t understand the concept upload, so he had no idea that he should click there to find his pictures. As with many other apps and technologies, using Facebook products requires a certain level of digital literacy.